Shipping, Customs Tax & Returns
In these uncertain times, we would like to inform you that we are working around the clock to ensure that there are minimal delays and interruptions of our services. We are closely monitoring the new regulations and policies set by government and transportation authorities, and we will keep you updated.
Shipping
1. Shipping methods TAPTES provides
TAPTES have 3 different shipping methods: free shipping (unregistered mail or ocean shipping), standard shipping (Special Air Line), upgraded shipping (Express Shipping). International shipping rates may vary based on item type, quantity, the total weight of your order and the destination's postal code.
All items sold at TAPTES are guaranteed to be delivered in 60 days (90 days for Argentina, South Africa and all orders shipped with European Railway Direct Mail.) And all +orders shipped from the US, EU and AU warehouse are guaranteed to be delivered within 15-20 days (30 days for orders shipped to Canada).
2. Estimated shipping time
In addition, the standard shipping can reach the majority of countries, while the priority line can reach most of the main countries, below are the estimated shipping times (Hong Kong and our Warehouses).
| Shipping method(s) | Shipping time | Tracking information |
|---|---|---|
| Express Shipping | 10-15 business days | Trackable |
| Special Air Line | 15-25 business days | Trackable |
| Standard Mail Register | 15-35 business days | Trackable |
| Railway Direct Mail | 25-40 business days | Trackable |
| Ocean Shipping | 25-40 business days | Trackable |
| Air Parcel Register | 25-35 business days | Trackable |
3. Large Item Shipping Arrangement
If there is any further question, please Email to support@taptes.com.
Returns
- If your item arrived damaged/defective, please send us a very clear picture or video of the damaged through Email to support@taptes.com and give us 6 business days for us to file a claim with the carrier. Once it's approved, we would send you a brand new replacement. If your item arrived is defective and you want to request a refund or a replacement, simply send an Email to support@taptes.com within 7 days of delivery with picture or video of the damaged. We will issue your request as soon as receiving your email.
- To return a product for a non-quality issue requires you to pay the shipping fee for the return. Besides, you will be charged a 20% restocking fee based on the retail price of the product. Once you have returned the product and after it has been fully inspected by us, we will refund your purchase price, excluding the 20% restocking fee.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For items that are made to order, TAPTES will not accept return or refund request for non-quality issues.
- Shipping charges do not include customs duties or taxes at your country. As we're located at Hong Kong, shipping internationally to your country does mean that you may be required to pay customs duties and taxes. All international customers are responsible for the customs duties within their own country. For further information, you may contact our sales.
- If the order has been returned due to wrong shipping address, incomplete shipping address, recipient unavailable, unclaimed at local service point/post office after notified, or any other similar reasons, to re ship the returned item(s), you must pay the shipping fee. If you want to cancel the returned item(s), you must pay the shipping fee and 20% stocking fee.
- If your order arrived with some items missing, first, please kindly refer your order status page to check which items should be included in the package, because we,usually ship your order separately if you order multiple items due to,international shipment dimension limitation. If some items are missing, please kindly take a photo of all the items you received and contact our,customer service at support@taptes.com.
- If the item you received if not what you ordered, please kindly take a photo or video if needed, keep the item in its original package and contact our customer service at support@taptes.com.
- These made-to-order seat covers are custom-built to your specific configuration, therefore, we do not accept returns on our seat covers. However, we will gladly exchange or fix any defect in workmanship. Please note: We understand many of customers pre-order accessories prior to the arrival of your Tesla. Kindly inspect each box within 48 hours of delivery to ensure the integrity of your order. Please contact us no later 72 hours if what you received has a workmanship defect.
- Any TAPTES product that uses a double sided tapes may be returned only if the tape has not been removed. Once the tape has been removed for one piece of a multi-piece product, it may not be returned and no refund or replacement will be offered. Therefore, please be certain that you’re satisfied with the look and style of the product BEFORE you remove the adhesive backing tape.